FAQs – Frequently Asked Questions

1. What products do you sell?

We specialize in watches and watch accessories (general goods), offering a wide range of reliable and stylish products suitable for daily use and collections.

2. Where is your company located?

Our company is located at:
Yidu Suozai Trading Shop (Individual Business)
Address: No. F67732, 1-5, 1-6, Garden Avenue 23, Lucheng Street, Yidu City, Yichang, Hubei Province, China.

3. How can I contact you?

4. Do you ship internationally?

Yes, we provide domestic and international shipping services. Shipping fees and delivery times vary depending on the destination. Please check our Shipping Policy for details.

5. What payment methods do you accept?

We accept commonly used payment methods including bank transfer, credit cards, and secure online payment gateways. For bulk orders, customized payment arrangements are available upon request.

6. How long will it take to process my order?

  • Processing time: 1–3 business days after payment confirmation.
  • Delivery time: Domestic orders usually take 3–7 business days, while international orders may take 10–20 business days depending on customs clearance and logistics.

7. Can I return or exchange an item?

Yes, we accept returns and exchanges within 7 days of receipt for unused and undamaged items. Please review our Return & Refund Policy before sending any items back.

8. Do you provide warranty for watches?

Yes. Our watches come with a limited warranty covering manufacturing defects. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

9. Do you accept bulk or wholesale orders?

Absolutely. We support bulk purchasing and wholesale orders for businesses and resellers. Please contact us directly via email or phone for pricing and cooperation details.

10. How do I know my order status?

Once your order is shipped, you will receive a tracking number by email so you can monitor the delivery progress.