Refund & Return Policy

Return Eligibility

  • Items may be returned within 7 days of delivery.
  • Products must be unused, undamaged, and in original packaging.
  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

  • Customized or special-order items.
  • Products damaged due to misuse, accidents, or improper handling.
  • Items without original packaging or missing accessories.

Return Process

  1. Contact us via phone (+86 13396724055) or email (13396724055@163.com) within 7 days of receiving your order.
  2. Provide order details and photos if the item is defective or damaged.
  3. Once approved, ship the item back to our designated return address.
  4. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds

  • After receiving and inspecting the returned item, we will notify you of the refund approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable.

Exchanges

  • Exchanges are available for defective or damaged items.
  • If the requested replacement is unavailable, a refund will be issued instead.

Damaged or Incorrect Items

We will arrange a replacement or refund at no additional cost to you.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.